14 Day Comfort Guarantee
We want every customer to find the comfort that fits them best. In fact we are experts at helping you find the mattress that works best for you. One of the ways you can narrow down the choices is by taking our free online quiz. And as you try our mattresses we recommend the SLEEP TEST
- Select a mattress.
Lie down in your typical sleep position.
Evaluate the level of comfort and support.
Educate yourself about each selection.
Partners should test beds together.
Always dress in comfortable clothing when shopping for a mattress and when you narrow down your choices–choose to spend five to ten minutes lying on the mattresses and see how it feels on your pressure points and on the small of your back. The mattress that feels best after that is likely the best choice. And go with your gut–don’t try to talk yourself into liking a mattress model just because of the way it looks-go with what feels good. But once in a great while in spite of our best efforts a customer may change their mind after sleeping on the mattress for a while. That is why we try to take the fear out of buying a mattress with our Sleep Guarantee. Here are the terms:
ATTENTION: Due to Covid-19 there may be more exclusions on comfort returns. We will work hard to help customers find mattress that best fits needs. Covid precautions may delay or prevent exchanges. Please check with store for details.
- If within 14 days (according to date of delivery) you are not satisfied with your mattress selection you can exchange it for another sleep set of your choice. (VALID ONLY ON QUALIFYING PURCHASES MADE 4/30/18 OR AFTER.
- Our guarantee is valid on mattress purchases of $699 or more. Custom order and custom size mattresses, Floor models, clearance, adjustable bases, or discontinued items do not qualify for the comfort guarantee. Only one exchange is allowed with each qualified purchase.
- Our comfort guarantee is void on sleep sets that have been stained or damaged or that smell of smoke or other bad odors. Customer must purchase a stain resistant mattress protector at the time of sale from Jordan Bedding & Furniture Gallery to be eligible for comfort guarantee.
- A restock fee of 10% of the purchase price plus a delivery/pick up fee will be applied to any exchange. If mattress is exchanged for more expensive model we will wave restock fee, but customer will pay difference in price. If mattress is exchanged for a less expensive model–the customer will receive a refund minus restock fee and delivery/pickup fee.