Return and Exchange Policy
Return and Exchange
Effective Date: October 1, 2025
At Jordan Brothers Bedding, Inc., we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review our return and exchange policy carefully.
Our 30-Day Comfort Trial on Mattresses
We want you to love your new Jordan mattress. We offer a 30-Day Comfort Trial on mattress purchases.
How it Works:
If you’re no comfortable with your new Jordan mattress within the first 30 days of purchase, we’ll work with you to find the right comfort level. You may exchange your mattress one time during the trial period for a different Jordan mattress model.
30-Day Comfort
Trial Terms:
- Trial period begins on the date of delivery or pickup
- One exchange is permitted within 30 days
- Exchange is for a different Jordan mattress model only
- Mattress must be in clean, undamaged condition
- Original receipt or proof of purchase required
- Price difference (if any) will be settled at time of exchange
Flat restock charge may apply. - Delivery/pickup fees may apply for exchange
Important: We recommend sleeping on your new mattress for at least 2-3 weeks to allow your body to adjust to the new comfort level before requesting an exchange.
Returns on Accessories (Unopened Items Only)
30-Day Return Policy for unopened accessories:
We accept returns on the following items if they are unopened, unused, and in original packaging within 30 days of purchase:
- Pillows
- Sheets and bedding
- Bed frames
- Mattress protectors
Return Requirements:
- Must be within 30 days of purchase date
- Original packaging intact and unopened
- Original receipt or proof of purchase required
- Item must be in new, resalable condition
Refund Method:
- Refunds will be issued in the original form of payment
- Please allow 5-7 business days for refund processing
Once opened or used, these items become final sale and cannot be returned due to hygiene and sanitation reasons.
What We DO NOT Accept for Return or Refund:
No Refunds Policy:
Jordan Mattress & Home does not offer refunds on the following products:
- Mattresses (exchange only through 30-Day Comfort Trial)
- Foundations/box springs
- Furniture (unless defective)
- Opened or used pillows, sheets, frames, or protectors
- Clearance or final sale items
- Custom or special orders
All sales are final except for:
- Unopened accessories within 30 days (as described above)
- Mattress exchanges through our 30-Day Comfort Trial
- Defective products with proper documentation
Reporting Timeframes
- Furniture: Defects must be reported within 7 days of delivery
- Mattresses and Foundations: Defects must be reported within 30 days of delivery
Defects covered under manufacturer warranty will be handled according to the applicable warranty terms.
For issues or concerns outside of this time line, please contact us for warranty information or see our warranty page.
Conditions for Mattress Exchange
To be eligible for an exchange under our 30-Day Comfort Trial, the following conditions must be met:
- Mattress must be clean and free from stains, tears, or damage
- Mattress must be in sanitary condition (we recommend using a mattress protector)
- Law tags must be attached and intact
- Original proof of purchase required
- Exchange must be requested within 30 days of delivery/pickup
We reserve the right to refuse any exchange if the mattress is not in acceptable condition.
Items Not Eligible for Return or Exchange
The following are not eligible for return, exchange, or refund:
- Mattresses or products showing signs of abuse, misuse, or negligence
- Soiled, stained, or damaged products
- Products without proof of purchase
- Products purchased from unauthorized retailers
- Floor models or “as-is” items
- Clearance merchandise marked as final sale
- Custom orders or special orders made specifically for the customer
- Opened pillows, sheets, protectors, or bedding accessories
Delivery and Pickup Fees
- Exchange delivery fees are the responsibility of the customer
- Pickup of the original mattress during an exchange may incur an additional fee
- All delivery and pickup fees will be communicated prior to completing the exchange
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How to Initiate a Return or Exchange
To request a return or exchange:
- Contact us within the applicable timeframe:
- Phone: 501-262-1581
- Email: sales@jordanbedding.com
- Provide the following information:
- Original receipt or proof of purchase
- Date of purchase
- Product description
- Reason for return or exchange
- Await authorization:
- Do not return items without prior authorization
- Our team will review your request and provide next steps
Contact Us
If you have questions about our Return and Exchange Policy or need assistance:
Jordan Brothers Bedding, Inc.
4735 Malvern Ave
Hot Springs, AR 71901
Phone: 501-262-1581
Email: sales@jordanbedding.com
Hours: Monday-Friday 8:30-5, Saturday 12:30-4:30
Family owned and operated since 1958
Policy Updates
Jordan Brothers Bedding, Inc. reserves the right to modify this Return and Exchange Policy at any time. Any changes will be posted on this page with an updated effective date. Your purchase constitutes acceptance of the policy in effect at the time of purchase.